Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS ("AGREEMENT") CAREFULLY. THIS AGREEMENT IS A LEGAL CONTRACT BETWEEN YOU AND LUGGO, LLC ("LUGGO," "WE," "US," OR "OUR"). SECTION 10 CONTAINS AN ARBITRATION AGREEMENT THAT, WITH LIMITED EXCEPTIONS, REQUIRES DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, UNLESS YOU OPT OUT AS DESCRIBED BELOW.

1. Acceptance of This Agreement

Luggo provides an online marketplace that connects travelers with independent delivery contractors ("Contractors") for the purpose of transporting luggage and checked baggage items from airport baggage claim to a customer-specified destination. Luggo is a technology platform only. Luggo is not an airline, airport, courier, or common carrier, and is not affiliated with any airport or airline. Any airline or airport names or logos appearing in our Services are used solely for identification purposes.

By accessing our website, installing or using the Luggo mobile application, or using any service enabled by Luggo (collectively, the "Services"), you represent and warrant that: (a) you have read, understand, and agree to be bound by this Agreement; (b) you are of legal age in your jurisdiction to form a binding contract; and (c) you have authority to enter into this Agreement personally and, if applicable, on behalf of any organization you represent. If you do not agree to this Agreement, you may not use the Services.

2. Modifications

Luggo may modify this Agreement at any time by posting an updated version through the Services. Your continued use of the Services after any changes constitutes acceptance of those changes. Material changes to the Arbitration Agreement will not apply to claims for which you have already provided notice to Luggo.

3. Rules of Use

By using the Services, you agree that you will: (a) use the Services only for lawful purposes and in compliance with all applicable laws; (b) not use the Services to transport unlawful materials or for deceptive or fraudulent purposes; (c) not impersonate any person or place orders using another person's information without authorization; (d) provide accurate contact and order information and keep it current; (e) not resell, license, or transfer the Services to any third party; (f) not damage, disable, overburden, scrape, reverse engineer, or attempt to gain unauthorized access to the Services or related systems; and (g) not engage in threatening, harassing, or abusive behavior toward other users, Contractors, or Luggo personnel. Luggo may refuse, cancel, or permanently bar your use of the Services, at its sole discretion, for any violation of these rules.

4. Contractors Are Independent

You acknowledge and agree that Luggo does not itself provide delivery services. Contractors are independent third parties, not employees or agents of Luggo. Luggo does not inspect the contents of luggage, does not provide security screening, and does not guarantee the suitability, legality, or ability of any Contractor. Title to and ownership of your luggage and its contents remain with you at all times; neither Luggo nor any Contractor acquires any ownership interest in items transported through the Services.

5. Your Information

You do not create an account to use the Services. Instead, you provide us with certain information — such as your name, email address, phone number, flight and baggage details, and delivery address — when you place an order. You represent that all information you provide is accurate, current, and complete, and that you are authorized to provide it. You are responsible for all orders placed using your information and must notify Luggo immediately at customer.service@luggolax.com if you believe your information has been used without your authorization. Luggo may refuse or cancel any order containing inaccurate, false, or incomplete information. Our collection and use of your personal information is described in our Privacy Policy.

6. User Content and Feedback

If you post ratings, reviews, or other content through the Services ("User Content"), you represent that you own or have the right to provide that content and that it is lawful, accurate, and non-infringing. You grant Luggo a perpetual, irrevocable, transferable, royalty-free, worldwide license to use, display, modify, and distribute your User Content in connection with Luggo's business. Luggo may remove any User Content at its sole discretion. Any feedback or suggestions you submit may be used by Luggo without obligation or compensation to you.

7. Communications

By providing your contact information and placing an order, you consent to receive communications from Luggo and Contractors by email, text message, phone call, and push notification, including messages sent by automated systems. Message and data rates may apply. You may opt out of promotional text messages by replying "STOP." Delivery-related messages between you and Contractors are transactional, not promotional.

8. Payment Terms

(a) Prices and Charges

Prices displayed through the Services may change at any time at Luggo's discretion. Subtotals shown at checkout may be estimates depending on your final destination and total distance travelled. All payments are processed by Luggo or its payment processor using the payment method you provide at checkout.

(b) No Refunds

Charges for completed and delivered orders are final and non-refundable. Luggo may grant refunds or credits on a case-by-case basis at its sole discretion.

(c) Promotions and Credits

Promotional offers and credits are subject to the terms of the specific offer, may not be duplicated, sold, or transferred, cannot be redeemed for cash, and may be modified or canceled by Luggo at any time. Credits expire 6 months from the date of issue unless prohibited by applicable law.

(d) Fees

Luggo may change its fees for the Services, including delivery, service, distance, and other fees, as it deems necessary for its business.

9. Intellectual Property

Luggo (and its licensors) owns all right, title, and interest in the Services and related software, including all intellectual property rights. This Agreement does not grant you any ownership rights or any license to use Luggo's names, logos, or trademarks.

10. Dispute Resolution — Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH LUGGO ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

(a) Scope

You and Luggo agree that any dispute or claim relating in any way to your use of the Services or your relationship with Luggo will be resolved by binding arbitration rather than in court, except that: (1) you may assert qualifying claims in small claims court on an individual basis; and (2) either party may seek equitable relief in court for infringement or misuse of intellectual property rights.

(b) Informal Resolution

Before initiating arbitration, the party asserting a claim must notify the other party in writing and participate in a good-faith informal dispute resolution conference by phone or video, to occur within 60 days of notice. To initiate, email customer.service@luggolax.com with your name, contact information, and a description of your claim. The statute of limitations is tolled during this process.

(c) Rules and Forum

This Arbitration Agreement is governed by the Federal Arbitration Act. Arbitration will be conducted by a mutually agreed national arbitration provider under its consumer arbitration rules. You may choose to have the arbitration conducted by telephone, video conference, written submissions, or in person in the county where you live.

(d) Fees

Payment of filing, administration, and arbitrator fees will be governed by the arbitration provider's consumer fee schedule and applicable law. Your responsibility for such fees will not exceed the amount permitted under the provider's consumer rules, and Luggo will pay all remaining fees as required by those rules and applicable law.

(e) Waiver of Jury Trial; Waiver of Class Actions

YOU AND LUGGO WAIVE ANY RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. ALL CLAIMS MUST BE ARBITRATED ON AN INDIVIDUAL BASIS; CLASS, COLLECTIVE, AND REPRESENTATIVE ACTIONS ARE NOT PERMITTED. If this class action waiver is found unenforceable as to a particular claim, that claim shall proceed in court under Section 14 rather than in arbitration.

(f) Opt Out

You may opt out of this Arbitration Agreement by notifying Luggo in writing within 30 days of first becoming subject to it. Your notice must include your name, the email address you provided to Luggo, and a clear statement that you wish to opt out, sent to customer.service@luggolax.com with the subject line "Arbitration Opt-Out." Opting out does not affect any other part of this Agreement.

(g) Survival

This Arbitration Agreement survives termination of your relationship with Luggo.

11. Indemnification

You agree to indemnify and hold harmless Luggo and its officers, directors, employees, agents, and affiliates from and against any losses, claims, damages, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your User Content; (b) your misuse of the Services; (c) your breach of this Agreement; or (d) your violation of any applicable law. This provision survives termination of this Agreement or your use of the Services.

12. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LUGGO DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS. LUGGO IS NOT RESPONSIBLE FOR DELAYS OR FAILURES INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUGGO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, INCLUDING ANY CLAIM RELATING TO LOST, DAMAGED, OR DELAYED LUGGAGE OR ITS CONTENTS, SHALL NOT EXCEED FIVE HUNDRED DOLLARS ($500.00 USD).

TO THE FULLEST EXTENT PERMITTED BY LAW, LUGGO SHALL NOT BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, EMOTIONAL DISTRESS, AND LOSS OF DATA, REVENUE, OR USE, EVEN IF LUGGO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, these limitations apply to the fullest extent permitted by law.

14. Governing Law and Venue

This Agreement is governed by the laws of the State of California, consistent with the Federal Arbitration Act, without regard to conflict-of-law principles. To the extent litigation in court is permitted under this Agreement, all claims will be litigated exclusively in the state or federal courts located in Los Angeles County, California.

In accordance with California Civil Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

15. Termination

Luggo may modify, suspend, or discontinue the Services, or suspend or terminate your access to them, at any time, for any reason, with or without notice, and without liability to you or any third party. Provisions that by their nature should survive termination will survive, including Sections 6, 10, 11, 12, 13, and 14.

16. General

(a) No joint venture, partnership, employment, or agency relationship exists between you and Luggo as a result of this Agreement or your use of the Services. (b) If any provision of this Agreement is found invalid, the remaining provisions remain in full force and effect. (c) You may not transfer or assign this Agreement; Luggo may assign it without restriction. (d) You consent to receive communications from Luggo electronically, and agree that electronic communications satisfy any legal requirement that they be in writing. (e) This Agreement is the entire agreement between you and Luggo with respect to its subject matter and supersedes all prior discussions.

17. Contact Information

Luggo welcomes your questions or comments regarding these Terms:

LugGo, LLC
Support: customer.service@luggolax.com
Telephone: (925) 483-8179